Sunterra Outdoors Slide in style products are designed to work on a firm, solid-surface, that is structurally level and capable of supporting the weight of the product, including but not specific to the flanges on all three sides, and the heat that the product will emit to surrounding structures when in use. Sunterra Outdoor may require the purchaser to provide proof of the design of the foundation used in conjunction with the product if purchaser makes a claim under this Limited Warranty. We make no representations whatsoever as to the structural integrity, heat tolerances, or rated load for any foundation or structure not manufactured by or for our products. Sunterra Outdoor reserves the right to invalidate this Limited Warranty if the foundation is determined, in Sunterra Outdoor’s reasonable discretion, to be inadequate.
Purchasing Terms and Conditions, Cancellation of Orders
Sunterra Outdoor manufactures products to order as well as for inventory. All orders are paid in full at time of purchase. As such, orders may not be canceled once manufacturing begins. Manufacturing begins when Sunterra Outdoor or its associates' order materials and parts for an order or the order has been in place with our factory for 3 days. In any event, orders may never be canceled after the order has been placed into production which may including manufacturing delays of up to 3 to 4 weeks. Our products are handcrafted by skilled artisans and created for a lifetime of enjoyment provided proper use and care. We are also not responsible for delivery delays resulting freight carrier shipping, moreover, does not constitute a reason for the cancellation of an order.
For approved returns, due to hardship or regional zoning issues, invoice value less a 25% restocking charge will be refunded upon receipt of the item(s). Customer pays all costs related to shipping and or receiving fees.
Indemnification
You agree to indemnify, defend, and hold harmless Sunterra Outdoor, its officers, directors, employees, agents, licensee's and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct).