Our Mission
Customer Experience
Customer Engagement
Customer Loyalty
Customer Community
CUSTOMER FEEDBACK
Great qusestion, glad you asked.
The information which the cunstomer feedback meter comes from our customer's feedback. That feedback was imputed into a program which executed a series of Stemming Algorithms in Tapestry Global's proprietary Text Mining applications, to initate and Organic Natural Language Processing (ONLP) systems through their both their Iterative with Full Matrix Information Retrieval (IFMIR) system and their Recursive Information Retrieval (RIR) system*. Four Perceptual factors were used (Trust, Service, Quality and Comittment) in analyzing all the customer feedback. Based upon that analysis, the scores represented were derived.
* = Due to the fact that the analysis was conducted upon extremely subjective information there may be a +/- 2.55% margin of error
"All of our products are indivudally handcrafted at our factory by skilled metal artisans and craftsmens. Our quality standards ensures that each and every one of our products will exceed our customer's expectations from start to finish."
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BUSINESS OFFICE
306 Elmwood Drive Knoxville, TN 37912
877.972.2628
CORPORATE OFFICE
21720 Hardy Oak Blvd. San Antonio, TX 78258
877.972.2628
Business Hours
MONDAY - FRIDAY
9:00a - 6:00p
SATURDAY
10:00a - 4:00p
SUNDAY
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