About Sunterra
Our Mission
Our goal is to give you the highest level of craftsmanship, durability and precision engineered design so that you get the best value around...
Customer Experience
By focusing on building customer relationships, not sales.
Customer Engagement
Building great products and great service by listing to customers.
Customer Loyalty
Through transparency, safe community, respect and reliability.
Customer Community
Creating an authentic culture based on our shared passions.
CUSTOMER FEEDBACK
At Suterra Outdoor Products, we strive for excellence in everything we do. Although we realize we cannot please everyone, we are dedicated to making sure each customer experience is the best possible. So we decided to make their feedback the matrix in which we measure ourselves by.
Trust
98%
Commitment
93%
Quality
98%
Service
97%
Some of you may be asking, how did we derive this information on the cunstomer feedback meter?
Great qusestion, glad you asked.
The information which the cunstomer feedback meter comes from our customer's feedback. That feedback was imputed into a program which executed a series of Stemming Algorithms in Tapestry Global's proprietary Text Mining applications, to initate and Organic Natural Language Processing (ONLP) systems through their both their Iterative with Full Matrix Information Retrieval (IFMIR) system and their Recursive Information Retrieval (RIR) system*. Four Perceptual factors were used (Trust, Service, Quality and Comittment) in analyzing all the customer feedback. Based upon that analysis, the scores represented were derived.
* = Due to the fact that the analysis was conducted upon extremely subjective information there may be a +/- 2.55% margin of error
Great qusestion, glad you asked.
The information which the cunstomer feedback meter comes from our customer's feedback. That feedback was imputed into a program which executed a series of Stemming Algorithms in Tapestry Global's proprietary Text Mining applications, to initate and Organic Natural Language Processing (ONLP) systems through their both their Iterative with Full Matrix Information Retrieval (IFMIR) system and their Recursive Information Retrieval (RIR) system*. Four Perceptual factors were used (Trust, Service, Quality and Comittment) in analyzing all the customer feedback. Based upon that analysis, the scores represented were derived.
* = Due to the fact that the analysis was conducted upon extremely subjective information there may be a +/- 2.55% margin of error
"All of our products are indivudally handcrafted at our factory by skilled metal artisans and craftsmens. Our quality standards ensures that each and every one of our products will exceed our customer's expectations from start to finish."
FAQ's
There is no mistake that founder Enrique Valdes and operations manager Gary Parrott, had one goal in mind... their passion for family, good food, fun and fire was to produce reasonable high quality priced cooking equipment that is a true value representation of the products created. Sunterra Outdoor is a division of family owned Ferro Arte de Mexico, which has over 30 years in the metal fabrication business.
What is your typical lead time?
Lead times for shipping mostly average 2-3 weeks, plus transit. In some cases for special orders or configurations please allow 3 to 4 weeks.
How do you season an Argentine or Santa Maria type grilling system?
What are the differences between the Argentine, Bracero and Santa Maria grills?
TESTIMONIALS
Sunterra Outdoor cooking products are loaded with features that produce excellent results whether you are a new or seasoned grill master. For any gathering, our wood-fired products will give a lifetime of grilling enjoyment. In operations, our testimony's speak volumes to customer care and satisfaction...
Did not put the jerk chicken on until the flames burned out and all that was left were burning embers. Cooked them “low and slow’. Everyone was in awe of the flavor, crisp exterior and juicy interior. Love this Grill!!!
Mark Seidenfeld
Maggie Ulloa
Hi Gary. Wanted to let you know the grill arrived on Thursday and I hustled posted a review on YouTube. Stay tune to future cooks and shout outs on this awesome grill. I will be ordering the Paella pan soon. Thanks for awesome customer service during this process. I plan on bringing a lot of positive feedback to your company.
Dorian Miller
Argentine Brasero Grill My newest toy: Argentine Brasero Grill by @SunterraOutdoor - Build quality on this is amazing - over 900 lbs.' weight!
Adam Whaley
Contact Us
If you have any questions or are needing assistance, you may contact us at:
BUSINESS OFFICE
306 Elmwood Drive Knoxville, TN 37912
877.972.2628
CORPORATE OFFICE
21720 Hardy Oak Blvd. San Antonio, TX 78258
877.972.2628
Please note that there are no retail showrooms located at our offices
Business Hours
Normal hours of Operartions. All times listed are Eastern Daylight Savings Time (-0500 GMT).
MONDAY - FRIDAY
9:00a - 6:00p
SATURDAY
10:00a - 4:00p
SUNDAY
CLOSED
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More About Us
We strive to be known as the company that cares for our customers and shares in the passion and satisfaction that our customers gain from using our products. Our mission, is to deliver the highest-quality BBQ products that caters to the ever increasing demands of the discriminating culinary professional.
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