About Sunterra
Our Mission
We focus on building customer relationships, not sales by offering great products and great service. Through transparency, safe community, respect and reliability, We create an authentic culture based on our shared passions.
Our goal is to give you the highest level of craftsmanship, durability and precision engineered design so that you get the best value around...
Customer Feedback
"All of our products are individually handcrafted at our factory by skilled metal artisans and craftsmens. Our quality standards ensures that each and every one of our products will exceed our customer's expectations from start to finish."
Customer Ratings
At Suterra Outdoor Products, we strive for excellence in everything we do. Although we realize we cannot please everyone, we are dedicated to making sure each customer experience is the best possible. So we decided to make their feedback the matrix in which we measure ourselves by.
Core Values
From staart to finish, we strive to deliver this four core values in products and services we offer.
Trust
98%
Quality
98%
Commitment
93%
Service
97%
Some of you may be asking, how did we derive this information on the customer feedback meter?
Great question, glad you asked.
The information which the customer feedback meter comes from our customer's feedback. That feedback was imputed into a program which executed a series of Stemming Algorithms in Tapestry Global's proprietary Text Mining applications, to initiate and Organic Natural Language Processing (ONLP) systems through both their Iterative with Full Matrix Information Retrieval (IFMIR) system and their Recursive Information Retrieval (RIR) system*. Four Perceptual factors were used (Trust, Service, Quality and Commitment) in analyzing all the customer feedback. Based upon that analysis, the scores represented were derived.
* = Due to the fact that the analysis was conducted upon extremely subjective information there may be a +/- 2.55% margin of error
Great question, glad you asked.
The information which the customer feedback meter comes from our customer's feedback. That feedback was imputed into a program which executed a series of Stemming Algorithms in Tapestry Global's proprietary Text Mining applications, to initiate and Organic Natural Language Processing (ONLP) systems through both their Iterative with Full Matrix Information Retrieval (IFMIR) system and their Recursive Information Retrieval (RIR) system*. Four Perceptual factors were used (Trust, Service, Quality and Commitment) in analyzing all the customer feedback. Based upon that analysis, the scores represented were derived.
* = Due to the fact that the analysis was conducted upon extremely subjective information there may be a +/- 2.55% margin of error
TRUST
We continually strive to be known as a company that always earns the trust of our customers.
QUALITY
All of our products are handcrafted by true metal artisans with attention to every detail.
COMMITMENT
Our mission is to ensure that all of our products not only meet, but exceed our customer's expectations.
SERVICE
We focus on quality, instead of quantity. We don’t just build great products, we build great relationships
Our Goal
We strive to be known as the company that cares for our customers and shares in the passion and satisfaction that our customers gain from using our products.
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